Which conversation are you rehearsing instead of scheduling?
Leadership video
The Leadership Mistake Making Difficult Conversations Harder
Prepare the case and give the other person time to consider it, then use the meeting to listen and discuss.
1. Watch2. Write3. Act
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After watching
Prepare one conversation properly
- Write the opening case
Set out the issue, the evidence, your view, why it matters and the discussion you need.
- Share it beforehand
Send the case before the meeting so the other person has time to consider it.
- Listen and record the next step
Present your view, test your assumptions, hear their response and write down the decision or next action.
Write before continuing
Three questions for the conversation
Use your answers to prepare without scripting the other person's response.
What outcome are you trying to force?
What should the other person receive before the meeting?
Helpful resources
Support better management conversations
Related lessonDon't Bring Me Problems. Bring Me Your Thinking.
Use questions to keep responsibility with the person who owns the problem.
Open lessonLeadership Execution SystemMeeting and one-to-one toolsSee the resources designed to support ongoing manager conversations.
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